Abandoned Property Warehouse, Senior Coordinator- Onsite

Abandoned Property Warehouse, Senior Coordinator
- Essential Onsite Job Description

Capital One Enterprise Abandoned Property Operations is seeking a self‑motivated individual with organizational skills, attention to detail, and the ability to work independently and in an open and collaborative team environment. This Senior Operations Production Coordinator role on the Abandoned Tangible Property team is responsible for process execution related to unclaimed property laws and the maintenance of the Abandoned Property warehouse.

The ideal candidate for this role will display the ability to adapt and thrive in a dynamic, fast paced, changing environment while displaying sound judgment in decision making. This position is an essential on site role in the Knolls 2 office in Richmond, VA. On site attendance is required 3‑5 business days per week, as determined by business needs, with work from home on remaining business days.

As an essential onsite position, we reserve the right to change these requirements at any time to meet evolving business needs. Operating hours are 8:00 AM to 4:30 PM Monday‑ Friday.

• Validate and enter data from incoming Chain of Custody logs and Affidavits for tangible property from safe deposit boxes
• Inventory management, including moving and storing warehouse contents, and cataloging location in system of record
• Engage in special projects and perform ad hoc customer fulfillments, staging, preparation for shipping, and shipping contents to states per regulatory requirements
• Data entry and management: work with multiple data management applications; maintain current data (i.e. update regularly); assist with regular data audits; maintain high level of data integrity
• Complete monthly quality control evaluations of warehouse Tamper Evident Bags
• Conduct inspections of warehouse equipment monthly
• Maintain a clean and orderly working environment, clean up debris as needed; keep items in their designated storage locations
• Contribute to workplace safety, including wearing safety equipment as needed (e.g. gloves, masks)
• Demonstrate solid behaviors and competencies aligned with Capital One’s high performance expectations, including:
• Make effective independent decisions, when necessary
• Influence positive behaviors and integrative thinking
• Work with management to identify process improvements and communicate effectively
• Cross training on different functions within the team
• Identify and communicate incorrect information on paperwork with internal partners
• Maintain and update team job aids and process documentation

• Utilize effective oral and written communication skills
• Possess the ability to multitask in a fast paced environment
• Collaborate in a team environment
• Be an independent and self motivated worker
• Utilize strong organizational and time management skills
• Experience with Extra, E4A, FSITrack

This role is an essential position and requires on site attendance

Able to safely lift and move up to 50 pounds

• High School Diploma, GED, or equivalent experience or certification
• At least 3 years of customer service or call center experience
• At least 1 year experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office
• At least 1 year of data entry experience

• At least 2 years Google Suite or Microsoft Office Suite experience
• At least 2 years of data entry experience

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the…