IT Support Technician - 2nd Line

IT Support Engineer - 2nd Line Support - Permanent
c £36k - £40k + Benefits Package
Rickmansworth, South East Buckinghamshire
- Full-Time Onsite
- Monday to Friday.
Education Sector Experience Preferred - Current or Previous Experience
Must be Eligible to work in the UK
Start Date - Immediate Start
  
2nd Line IT Support Technician to provide IT Support, Administration, Maintenance & Troubleshooting across Microsoft 365, IT Infrastructure, Networking & End-User Computing within an established school environment. Work closely with a hands-on IT Manager, will take ownership of technical incidents, support infrastructure improvements, assist with IT projects & contribute to the ongoing reliability, security & performance of the school's IT systems.
  
Technical

Skills Required:

2nd Line IT Support:
Troubleshooting Hardware, Software, Networking & Infrastructure issues through to root-cause resolution.
Microsoft 365:
Strong Administration across Microsoft 365, Intune, Exchange Online, SharePoint, MS Teams & associated Microsoft Applications.
Microsoft Entra  / Active Directory:
User Administration, identity & access management, security groups, permissions, authentication & Group Policy.
Microsoft Intune / Endpoint Management:

Experience with device enrolment, configuration profiles, application deployment, compliance policies & endpoint management desirable.
Windows Server:
Administration, maintenance & troubleshooting of Windows Server environments, including Active Directory, Group Policy, file & print services.
IT

Infrastructure: Supporting On-premise & Hybrid Server Infrastructure, system availability, performance monitoring, backup & recovery.
Virtualisation:
Ideally have experience supporting Microsoft Hyper-V virtualised environments.
Networking:
Hands-on troubleshooting of LAN, Wi-Fi, Network Connectivity, switches, Wireless Access Points, TCP/IP, DNS & DHCP.
IT Security:
Supporting endpoint security, access controls, system updates, patch management & IT security best practices.
Helpdesk & Incident Management:
Managing and prioritising IT Support requests, troubleshooting incidents, maintaining technical documentation & ensuring timely resolution.
End-User Computing:
Supporting Windows 10/11, Laptops, Desktops, Printers, Peripherals & associated IT equipment.
Audio/Visual Equipment:
Supporting interactive displays, projectors, classroom technology & associated AV systems.
Additional IT Support:
Supporting IP Telephony, CCTV, Access Control Systems & associated IT equipment.
Excellent communication skills, strong problem-solving ability, attention to detail and a proactive, customer-focused approach.

Working Hours:

Full-Time Onsite - Monday to Friday - 40 hours per week, year-round, with working hours arranged on an IT team rota covering 8.00am to 4.30pm.
Some flexibility may be required to support IT Infrastructure upgrades, maintenance & projects outside normal school hours.

-V, Virtualisation, Hybrid Infrastructure, Azure, Networking, LAN, WAN, Wi-Fi, Wireless Networking, TCP/IP, DNS, DHCP, Network Troubleshooting, IT Security, IT Infrastructure, School IT Support, Education IT Support, School IT Technician, Education Sector, School Management Systems, MIS, SIMS, iSAMS, Buckinghamshire, Hertfordshire, High Wycombe, Beaconsfield, Hemel Hempstead, Watford, Permanent. T6/MN/(phone number removed)