IT Operations​/Network Technician

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An IT Operation / Network Technician plays a crucial role in managing and resolving complex technical issues that hinder the performance and efficiency of an organization's IT infrastructure. A junior technician is responsible for providing advanced troubleshooting support, guiding users through intricate problem‑solving processes, and ensuring the seamless operation of hardware, software, and network systems.

• Responsible for managing client inquiries and technical issues, ensuring timely resolution, and maintaining positive client relationships
• Provide responsive technical support for hardware, software, network, and system issues
• Diagnose and troubleshoot complex technical problems for end‑users remotely and on‑site
• Manage and prioritize a queue of service tickets, ensuring timely resolution of issues
• Collaborate with other IT team members to resolve issues
• Install, configure, and maintain computer systems, software, and peripherals
• Perform routine maintenance and updates on workstations, servers, and network equipment
• Monitor system performance and identify potential issues before they become critical
• Develop and update technical documentation, including user guides and knowledge base articles
• Conduct training sessions for end‑users on new technologies and best practices
• Assist in developing and implementing IT policies and procedures
• Manage user accounts and access permissions within Active Directory and other systems
• Coordinate with third‑party vendors for support on specialized technical issues
• Conduct regular audits of IT equipment and software licenses to ensure compliance
• Provide input on and help develop IT strategies and improvements to optimize operations
• Participate in after‑hours support rotation for critical issues and emergencies
• Stay current with new technologies, industry trends, and best practices through continuous learning and certification
• Assist in the setup and management of audiovisual equipment for meetings and events
• Ensure the security and confidentiality of data and systems at all times

• Bachelor’s degree in Information Technology, Computer Science, or related field & Bilingual in Korean
• Minimum of 2 years of experience in an IT help desk or technical support role
• Strong knowledge of computer hardware, software, networking, and operating systems
• Experience with Active Directory/Azure and user account management
• Proficiency in troubleshooting and resolving advanced technical issues
• Familiarity with remote support tools and techniques
• Excellent customer service and communication skills
• Ability to manage and prioritize multiple tasks and service tickets
• Ability to work independently and collaboratively within a team environment
• Strong analytical and problem‑solving skills
• Ability to conduct create technical documentation
• Commitment to staying current with industry trends and continuous learning
• Leadership skills with experience in mentoring junior staff
• Strong organizational skills and attention to detail
• Understanding of data security and confidentiality practices and standards

Not Applicable

Full-time

Customer Service and Information Technology

Industries: IT System Operations and Maintenance

• Medical insurance
• Vision insurance