Client Care Coordinator

Description We are looking for a Client Care Coordinator to support a non-profit organization in Ridgefield, Connecticut by delivering responsive, compassionate service to clients and their families. This contract-to-permanent opportunity is ideal for someone who excels at communication, organization, and building trust while coordinating care needs. In this role, you will help maintain accurate client records, support caregiver-client alignment, and contribute to a positive service experience from initial follow-up through ongoing care coordination.

Responsibilities:

- Maintain consistent communication with clients and families to confirm satisfaction, identify changing needs, and resolve concerns in a timely manner.

- Collect, review, and update medical and personal details in client records while handling sensitive information with discretion and regulatory awareness.

- Partner with clients and caregivers to align each family with the most appropriate caregiver based on care requirements, preferences, and availability.

- Organize schedules and facilitate clear communication between clients and caregivers to promote dependable, uninterrupted service.

- Work closely with internal team members to strengthen service delivery practices and improve the overall client experience.

- Provide day-to-day assistance to clients and family members with empathy, professionalism, and a solutions-focused approach.

- Monitor ongoing care arrangements and escalate issues when needed to help ensure quality support and continuity of care. Requirements - Demonstrated experience in customer service, client support, or patient care coordination.

- Strong administrative ability, including record maintenance, scheduling, and follow-up communication.

- Excellent verbal and written communication skills with the ability to interact professionally and compassionately.

- Ability to manage confidential medical and personal information with accuracy and discretion.

- Strong organizational skills and attention to detail in a fast-paced, service-oriented environment.

- Comfort working collaboratively with clients, families, caregivers, and internal staff.

- Proficiency with standard office technology and the ability to learn new systems quickly. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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