BDC Service Associate - Genesis of Ridgefield

BDC Service Associate
- Genesis of Ridgefield

Genesis of Ridgefield is looking for a motivated, customer-focused Automotive BDC Service Associate to join our growing team. This is a great opportunity for someone who enjoys working with customers, staying organized, and working in a fast-paced environment.

Location:
Genesis of Ridgefield, Ridgefield, CT

What You’ll Do:

• Handle inbound and outbound service calls
• Schedule and confirm service appointments
• Follow up with customers regarding upcoming, missed, and recommended services
• Maintain accurate customer information and appointment records in the CRM
• Communicate effectively between customers and the Service Department
• Provide a professional and positive customer experience

What We’re Looking For:

• Professional, upbeat, customer-first attitude
• Organized and detail-oriented
• Comfortable working in a structured, fast-paced environment
• Previous BDC, call center, hospitality, or customer service experience preferred
• Automotive experience is a plus, but not required
• MyKarma and CDK experience preferred, but not required

What We Offer:

• Competitive compensation
• Paid training
• Growth opportunities within Genesis and Keeler
• Supportive team environment
• Opportunity to build a long-term career in the automotive industry