Medical Practice Patient Representative; Clerical Assistant - NHMP Ridgefield Primary Care - R

Medical Practice Patient Representative (Clerical Assistant) – NHMP Ridgefield Primary Care – Ridgefield, CT

TITLE: Medical Practice Patient Representative (Clerical Assistant) – NHMP Ridgefield Primary Care – Ridgefield, CT (Full Time, 40 hours per week, Variable 8‑hour shifts between 7:00 am–7:00 pm, Monday–Friday).

SUMMARY: Provides clerical and administrative support and coordinates the patient care activities for physician practice.

SHIFT INFORMATION: 40 hours/week, 8‑hour shifts between 7:00 am–7:00 pm, Monday‑Friday.

$500 Sign on Bonus (External Hires Only)

SALARY RANGE: $18.13 – $34.50 per hour (pay per years of relevant experience).

RESPONSIBILITIES:

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Ensures accuracy of patient information, including demographics and insurance.
• Answers phones, routes calls, takes messages, and ensures accurate communication verbally and via the EMR system.
• Registers, verifies, and schedules patient appointments, testing, and referrals.
• Schedules and reschedules appointments according to office protocols.
• Monitors applications and manages worklists as applicable.
• Collects co‑pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation where applicable.
• Fulfills all compliance responsibilities related to the position.
• Maintains and models the organization’s values.
• Demonstrates regular, dependable, and predictable attendance.
• Performs other duties as required.

EDUCATION AND EXPERIENCE

REQUIRED:

High School Diploma/GED or equivalent.

QUALIFICATIONS:

• 1 year customer‑related experience required.
• Preferred: 1+ years of healthcare experience.

Join our growing, multi‑specialty medical practice and enjoy the advantages of working in a more intimate setting within a large health system. Build relationships with patients over time and benefit from team building, socialization, and a healthy work‑life balance. We are involved in outpatient practices across many specialties, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric surgery, cardiology, and infectious diseases.

We cultivate an inclusive culture where everyone feels welcomed, respected and supported.