Director, Patient Support Insights and Analytics

The base salary range for this position is $200,000 to $316,000. The position may be eligible for a role specific discretionary bonus, relocation, and/or other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as skills, experience, and qualifications, and other factors permitted by law.

For an overview of our benefits.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance.

Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Director, Patient Support Insights and Analytics will be responsible for leading patient support program effectiveness across the entire portfolio, as well as the data & quality program strategy for the BI Solutions Plus patient support program. The incumbent will be enterprise owner of strategy for patient services analytics, insights, performance measurement and people & skills.. The Director will pull-through and lead effectiveness improvement initiatives and related measurement plans, training plans, to support the desired change, as defined by patient access solutions leadership.

In addition, the incumbent will be responsible for leading the development and implementation of quality & performance monitoring strategy and communication plan.

This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.

The Director, Patient Support Insights and Analytics will lead development of the strategy and pull through for, operations, platforms, and data across all patient support programs across the portfolio. Includes coordination across leadership Access Solutions, Trade, Brand, Medicine Analytics & Insights, Go To Market and IT. Leads advanced analytics, integrated storytelling, root cause analysis, hypothesis testing, and enterprise insights frameworks.

• Leads all aspects of US Patient Services Governance:
  • Responsible for management of all patient services vendors.
  • Accountable for training of all vendors on BI policies and procedures and NTA processes.
  • Leads and governs patient services governance committee.
  • Leads and governs quality monitoring program across all patient support programs.
  • Accountable to ensure alignment and compliance to all SOPs governing US patient support programs including NTA process.
• Accountable for quality assessment of all programs and related business acceleration process and framework:
  • Develop metrics, SLAs & KPIs to be used across all programs to track and assess performance against strategies and goals.
  • Responsible for identification and measurement of key drivers of quality across all programs.
  • Develops and pulls through execution improvement plans and coordinates therapeutic area leads, brand teams, market access, A&I, IT to design and deliver on plan.
  • Accountable for developing, implementing a strategic audit plan & roadmap and associated implementation of remediation plans.
• Accountable for developing and maintaining a solid understanding of areas related to patient services including HIPAA compliance, patient…