AD, UX​/UI Researcher​/Engineer

Description

Join our Data Driven Customer Insights team at Boehringer Ingelheim, where we are empowering better patient outcomes through smarter, data‑driven interactions. As a UX Researcher/Engineer you will be part of One Customer product, an AI‑driven initiative at Boehringer Ingelheim designed to transform how we engage with healthcare professionals and internal teams. The team builds and operates scalable digital solutions that enable real‑time sharing of customer insights, leveraging data and cutting‑edge technology to empower strategic decision‑making across Commercial, Medical, and Analytics functions.

As a UX/UI Researcher/Engineer, you will play a pivotal role in shaping the user experience, designing interfaces, developing and implementing the frontend components behind innovative solutions that deliver real impact for patients and business partners. You will bridge the gap between technical experts and business leads, translating complex design concepts into actionable insights and scalable solutions.

Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the company’s success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work‑life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim’s high regard for our employees.

This role is based in our Ridgefield, CT office, with employees working at least 2–3 days on site to support the business.

Base salary typically between $140,000 and $222,000. This position may also be eligible for role‑specific variable or performance‑based bonus and other compensation elements.

• Lead user experience research and design for all services of a given domain by conducting intense user research through investigative research methods. Lead the user experience and interface efforts for the team, ensuring the delivery of a consumer‑quality product and work with IT System engineers to develop fully functioning customizations.
• Act through demand management and business consultancy for specific BI business units, collaborate with other teams, senior and executive stakeholders, and develop innovative concepts for process changes and/or technology‑enabled solutions.
• UX Research:
  Perform user research using state‑of‑the‑art investigative methodologies, develop and define concepts for desired and innovative user experiences, taking into account legal and regulatory demands and boundaries. Define user stories and user journeys with rapid iteration.
• UX Design:
  Initiate contact and consult with stakeholders, influence key stakeholders both inside and outside IT, up to senior and executive management levels, to take user‑centric design approaches into account when designing process and/or IT solutions. Create mockups and wireframes for web pages that the frontend developer can easily translate into code.
• UX/UI Engineer:
  Design, develop, and optimize frontend services (e.g., Myinsight reports) ensuring scalability, security, and compliance with BI frameworks. Deploy solutions in enterprise cloud environments, manage containerized workloads (Kubernetes), and use Helm charts and coding practices.

• Bachelor’s and/or Master’s degree (or equivalent); progressive IT and business experience of five to ten years is preferred.
• Strong business process knowledge and a demonstrated capability to apply technology solutions in addressing complex business issues.
• Experience managing consultant resources and external creative and technical personnel in a fast‑paced and complex project environment.
• Previous experience managing business priorities and projects across multiple business areas.
• Expertise in applying technology solutions by addressing complex business issues with proven knowledge of development lifecycle and methodologies to deliver high‑quality solutions to meet customers’ needs.
• Able to actively listen and respond to others verbally or…