Operations Supervisor

Are you a strong people leader with experience in logistics, transportation, or import/export operations?

We’re looking for an Operations Supervisor to lead daily departmental activities while ensuring excellent customer service, accurate shipment processing, and compliance with federal and international import/export regulations.

This role is ideal for someone who enjoys leading teams, solving operational challenges, and working in a fast-paced logistics environment.

• Lead and supervise daily departmental operations, including workload allocation, employee development, training, and performance management.
• Deliver excellent service to internal and external customers.
• Monitor team performance, productivity, and operational service standards.
• Review invoices, bills of lading, shipping statements, and other documentation for accuracy and compliance.
• Support the processing of duties, tariffs, price conversions, weights, and volumes for imported and exported merchandise.
• Work with customs officials as needed to facilitate the release of incoming freight and resolve shipment delays.
• Monitor and maintain customs clearance policies, procedures, and service standards.
• Conduct regular audits of shipment documentation and identify opportunities to improve client import/export processes.
• Partner with the Operations Manager to communicate progress, resolve operational concerns, and implement solutions.
• Lead or participate in departmental projects and continuous improvement initiatives.
• Maintain flexibility for occasional after-hours support and on-call rotation.

• High School Diploma or GED required.
• 4+ years of related logistics, transportation, import/export, customs, or similar experience.
• 1+ year of supervisory or team leadership experience.
• Bachelor’s degree in International Business, Logistics, Supply Chain Management, Transportation, Finance, or a related field preferred, or an equivalent combination of education and experience.
• Strong understanding of shipping documentation and import/export processes.
• Intermediate proficiency with Microsoft Office and web-based/job-specific applications.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to analyze operational challenges, develop solutions, and effectively communicate recommendations.
• Ability to interpret governmental regulations, technical procedures, professional documentation, and business requirements.
• Strong written communication skills, including reports, business correspondence, and procedures.