Product Manager, Consumer and Small Business

** Our Vision:
Be the best at what we do. Our Mission:
Improve lives through technology.
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* Summary:

**“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow.
As Product Manager, Consumer & Small Business Services, you will own the strategy, performance, and evolution of assigned consumer and small business products, including Home Internet & WiFi, Home Phone, security offerings, and fiber-based services. This role is accountable for revenue growth, margin optimization, customer experience, and market expansion—while also leading the development of MDU (Multi-Dwelling Unit) and small business connectivity and value-added services to increase penetration and long-term value.
** Responsibilities:
**** What You Will Do
** In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
• Own financial performance for Consumer and Small Business product lines, including revenue growth, gross margin improvement, and cost control   
• Develop pricing strategies and promotional plans to achieve annual revenue, ARPU, and margin targets   
• Drive product initiatives through the PMCOE process, including business cases, NPV modeling, and go-to-market planning   
• Serve as the subject matter expert for assigned products, customer use cases, and competitive threats   
• Lead ideation, development, and launch of new products and services for residential, MDU, and small business customers   
• Implement acquisition and retention strategies designed to reduce churn and increase subscriber lifetime value   
• Partner with Marketing to support positioning, messaging, and promotional execution   
• Negotiate vendor contracts to achieve cost savings and improve gross margin year over year   
• Manage vendor relationships, product roadmaps, and billing validation processes   
• Leverage analytics to forecast demand, optimize pricing, and evaluate ROI for new and existing offerings   
• Monitor and communicate market dynamics, including competitor pricing, technology trends, and regulatory impacts   
• Collaborate cross-functionally with Sales, IT, Network, Finance, and Operations to ensure successful launches and operational readiness   
• Serve as a key stakeholder aligning product strategy with corporate financial and growth objectives   
• Prepare dashboards and executive-ready reporting on revenue, cost, engagement, adoption, and ROIThis position is an exceptional opportunity to gain deep exposure to consumer and small business product strategy, financial ownership, and go-to-market execution. From Product Manager, Consumer & Small Business Services, you will have a perfect springboard into broader product leadership roles across C Spire while developing robust commercial and strategic skills.
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* Qualifications:

**** What You Will Bring
** As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Product team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous  addition to that, we require:

• Bachelor’s degree required   
• Minimum 3 years of product management experience in consumer, telecom, or similar products   
• Proven track record of meeting or exceeding revenue, margin, and operational goals   
• Strong understanding of P&L ownership, pricing strategy, and financial modeling   
• Excellent communication, presentation, and cross-functional leadership skills

We will give special consideration to candidates who have:

• MBA or advanced degree   
• Experience managing MDU or small business connectivity products   
• Experience working within PMCOE or formal product…