Insurance Customer Service Representative

We are seeking a detail-oriented Workers’ Compensation & General Liability Quoting Specialist to support a professional services firm. This onsite role prepares quotes, binds coverage, processes endorsements, and assists agents with core commercial insurance activity. The position also provides customer support and policy servicing across workers’ compensation and general liability.

• Support agents by preparing quotes for workers’ compensation and general liability.
• Bind coverage and process endorsements accurately.
• Prepare renewal quotes and identify new business quote opportunities.
• Respond to incoming calls and answer questions about coverage, policies, and claim status.
• Process policy changes and update coverage details.
• Convert quotes into active policies and assist with new policy setup.
• Address customer concerns and billing questions with timely, professional support.
• Provide accurate information to help customers understand coverage options.
• Document customer interactions and maintain updated client records.
• Identify opportunities to upsell or cross-sell additional policies when appropriate.
• Coordinate escalations by directing customers to agents or specialized teams.
• Crosstrain in related areas, including payroll.

• Associate’s degree in related field.
• 1+ years of experience in insurance, administrative support, or customer service.
• Experience or familiarity with workers’ compensation commercial insurance required.
• Experience or familiarity with commercial general liability insurance preferred.
• P&C understanding helpful but not required.
• Strong communication and customer service skills.
• High attention to detail and ability to manage multiple tasks.
• Professional, dependable, and comfortable in a busy environment.

• $20–24/hour, commensurate with experience.
• Outstanding benefits package.