Service Advisor

# Service AdvisorCOJ Main - RIDGELAND, MS 39157## Overview Level Experienced Position  Type Full Time Job Shift Day Education  Level High School

Travel Percentage None Category Admin  - Clerical## DescriptionA service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments.
** General responsibilities are as follows:
*** Customer Communication:
Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
* Service Coordination:
Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
* Estimates and Approval:
Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
* Technical Liaison:
Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.
* Customer Satisfaction:
Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
* Administrative Tasks:
Handle paperwork related to repairs, maintain customer records, and process payments.## Qualifications
* A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.
* Automotive Knowledge - A solid understanding of automotive mechanics, parts, and common repair issues is crucial.
* Communication Skills - Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.
* Customer Service - Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.
* Technical Skills - Proficiency with computers and relevant software for managing repair orders and customer information is often needed.
* Organizational Skills - The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.