Collections Specialist

Overview

Bright View Federal Credit Union is a trusted and community-driven financial institution located in Ridgeland, MS. We provide a range of personalized services and support to help our members achieve their financial goals. We are currently seeking an experienced Collections Agent to join our team.

Account Resolutions Specialist

Location:

713 S Pear Orchard Rd, Suite 101, Ridgeland, MS 39157

Type:
Full-Time

Hours:

8:15 AM – 5:00 PM, Monday through Friday

Holidays:
All Federal Holidays Off

Weekends:
All Weekends Off

Brightview Federal Credit Union is a reputable financial institution dedicated to providing exceptional service and support to our members. We are committed to helping members manage their financial obligations effectively.

• 100% Paid Medical Insurance
• 100% Paid Dental Insurance
• 100% Paid Vision Insurance
• 100% Paid Life Insurance
• 100% Paid Accidental Death & Dismemberment Insurance
• 100% Paid Disability Insurance
• Paid Time Off (PTO) earned every payroll period
• 401(k) Retirement Plan
• Membership Eligibility
• Monthly Incentive Opportunities

• Minimum of 2 years of collections experience
• High School Diploma or equivalent
• Must be at least 21 years of age

• Contact delinquent members to discuss overdue accounts
• Develop repayment solutions and negotiate payment arrangements
• Maintain accurate records of collection activities
• Adhere to all legal and regulatory guidelines
• Update member accounts and ensure data accuracy
• Collaborate with internal teams to resolve member inquiries and issues
• Provide exceptional member service with empathy and professionalism
• Evaluate members’ financial situations to determine appropriate solutions
• Analyze credit histories and make informed recommendations
• Recommend loan modifications or other financial solutions
• Provide detailed explanations of payment options to members
• Monitor payment plans and follow up as necessary
• Assist in the recovery of collateral, if required
• Utilize communication skills to negotiate and persuade
• Document all communication and actions taken
• Provide timely and accurate reports to supervisors
• Participate in training sessions to stay updated on regulations
• Collaborate with legal and compliance teams when necessary
• Identify trends and suggest process improvements
• Achieve monthly collection targets
• Ensure confidentiality and data security
• Participate in team meetings and share insights
• Continuously improve knowledge of collection practices
• Represent the credit union with integrity and professionalism
• Contribute to a positive team environment
• Back up teller line – with a drawer as needed

• Strong negotiation and communication skills
• Understanding of collection regulations and practices
• Empathy and patience when dealing with members in financial distress
• Attention to detail and excellent organizational skills
• Problem-solving and critical thinking abilities
• Ability to work well independently and within a team
• Proficiency in relevant computer software and applications

Successful candidates will undergo training at our corporate office located at 713 S Pear Orchard Rd, Suite 101, Ridgeland, MS 39157.

If you possess the necessary experience and skills to succeed as a Collections Agent, we invite you to apply. Only qualified candidates will be contacted for an interview. We look forward to reviewing your application.

Brightview Federal Credit Union is an equal opportunity employer. We value diversity and encourage all qualified individuals to apply.

• Microsoft Excel: 1 year (Required)
• collections: 2 years (Required)
• Work Location:
  
  In person