Store Manager, Customer Service Rep

European Wax Center is looking for an exceptional Center Manager to oversee all aspects of daily store operations while focusing on achieving sales goals and delivering exceptional customer service.As Center Manager, you will be responsible for:

• Infusing the team with a passion for creating outstanding guest experiences
• Recruiting, training and retaining Sales Associates and Estheticians
• Fostering a positive work environment that encourages new ideas and innovative problem solving
• Setting Associate goals that focus on sales growth and profitability
• Coaching performance through available metrics and encouraging Associate's professional growth through achievement and accountability
• Implementing and executing systems/process consistent with a high performing franchise
• Creating visual tracking and analytical reports using Excel, Word and Power Point
• Organizing outreach and marketing events
• Demonstrating success as an effective trainer and motivator to your team
• Carrying out administrative tasks including, but not limited to payroll, scheduling, inventory and reporting (~20% of your time)

Why You'll Love This Job:

You’ll have the opportunity to thrive in an environment that rewards great performance by leading a top performing team. Leverage your passion for beauty and exceeding guest expectations while growing your career with the fastest growing company in the beauty lifestyle category.

Benefits:

• Discounted waxing services and retail products
• Competitive hourly wage plus performance bonuses
• Employer-paid basic life and AD&D insurance
• Employer-subsidized health insurance and other supplemental insurance offers
• Paid Time-Off (increases with tenure)
• Employee referral and guest referral programs

About Us:European Wax Center is a nation-wide company that provides professional waxing services to anyone looking to flaunt smooth skin. Our facilities are modern, clean, and sanitary and include private suites. Our specialists are licensed and trained to deliver an exceptional wax experience. For more information about European Wax Center, or for information about a career with us, visit  We can also be found on Facebook, Instagram, and Tik Tok.

EWC LMAF Wax Group is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We also highly value authenticity.

Job Type: Full-time

Requirements:

• Must have proven track record of success with sales and team building
• Exceptional customer service
• Effective communication skills in all situations such as guest relations, conflict resolution, individual coaching and group presentations
• Enthusiasm for the brand and beauty industry
• Outgoing, energetic, resourceful and detail oriented
• Demonstrate the ability to evaluate issues, establish priorities and pivot direction when necessary
• Able to work a flexible schedule including days, evenings and weekends

Benefits:

• Discounted waxing services and retail products
• Competitive hourly wage plus performance bonuses
• Employer-paid basic life and AD&D insurance
• Employer-subsidized health insurance and other supplemental insurance offers
• Paid Time-Off (increases with tenure)
• Employee referral and guest referral programs
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance