Assistant Manager

Company Overview

We are a values-driven ice cream shop focused on creating memorable experiences for our guests and a growth-focused environment for our team. Every shift is about great service, great products, and a positive place to work.

We believe in developing leaders from within, celebrating wins together, and yes—enjoying plenty of ice cream along the way.

As an Assistant Manager, you will be a hands‑on leader who helps run the shop day‑to‑day, sets the tone for outstanding guest service, and supports the growth and development of your team. You will play a key role in keeping operations smooth, guests happy, and the team engaged.

This role is a strong step toward becoming a Shop Manager, offering paid leadership training, real responsibility, and the chance to make a visible impact on your shop’s performance and culture.

• Lead, coach, and support scoopers and shift leads during busy shifts and day‑to‑day operations.
• Oversee core shop operations, including cash handling, inventory checks, scheduling, and opening/closing procedures.
• Model legendary guest service and train your team to deliver friendly, fast, and consistent experiences.
• Help your team grow by giving feedback, recognizing great work, and fostering a positive, accountable culture.
• Support community events, in-store promotions, and shop goals while stepping in for the Shop Manager when needed.

• Within the first few months, you confidently run shifts, handle opens and closes, and keep operations on track with minimal oversight.
• Your team looks to you for support and guidance, and you help maintain strong morale, low turnover, and a collaborative atmosphere.
• Guest feedback is consistently positive, with strong scores and repeat customers who love coming back.
• Shop processes—cash control, inventory, and scheduling—are accurate, reliable, and contribute to smooth, efficient shifts.

• Leadership or supervisory experience, ideally in food service or retail, with comfort running a busy shift.
• Clear, positive communication skills and the ability to solve problems calmly and quickly.
• Reliability, a strong sense of responsibility, and a positive attitude that lifts the team.
• A genuine drive to learn, grow, and help others develop their skills and confidence.

• $20–24 per hour (including tips).
• Free ice cream and a fun, team‑oriented work environment.
• Paid leadership training and a real path to becoming a Shop Manager.
• Flexible schedules.