Patient Accounts Representative

Patient Accounts Representative

FT, Days

Grand River Health | Rifle, CO

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.

Offer an exceptional patient experience at the reception area of Patient Financial Services (PFS). Serves as the first point of contact for patients making inquiries of PFS.

• Maintains positive, professional, and helpful demeanor
• Greet patients in person or by phone, update patient information, and communicate with patients
• Reviews and follows up on billing, adjusts accounts, answers inquiries, and updates accounts
• Collects payments and coordinates insurance tasks
• Maintains daily communication within the PFS department
• Builds and maintains effective relationships with patients, providers, coworkers, and community members
• Cross-trains with other PFS department members and provides backup support as needed
• Provides customer service to patients, coworkers, and community members
• Takes messages, distributes to appropriate personnel, and documents patient issues
• Performs various clerical duties, scans paperwork into electronic systems

• Working experience in a similar role in a healthcare setting preferred.
• High school diploma or equivalent preferred

• Pay Range: $17.50 - $23.65/hour (based on experience)
• Shift Differentials:$2–$4/hour for nights and weekends
• Comprehensive Benefits:Medical, dental, vision, PTO from day one, extended illness time, retirement plan with match, and more
• Perks:Payroll deductions for hot springs, gyms, ski passes, pet insurance, access to outdoor recreation, and more!

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

Position is open until filled unless posted otherwise.

As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered care over financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

To improve the health and well-being of the communities we serve.

To be our communities’ first choice in quality healthcare.