Lead Patient Registrar

FT, 3/12’s Grand River Health | Rifle, CO

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect
, friendliness
, and a shared commitment to exceptional patient care
.

The Lead Registrar helps keep Patient Access running smoothly by supporting daily registration operations, training staff, and ensuring accurate patient information and excellent service.

• Perform reception, patient registration, and switchboard functions, including directing calls and paging physicians and staff.
• Audit patient accounts for accuracy and completeness, communicate findings, and help ensure daily registration tasks are completed.
• Train, mentor, and support new and existing registration staff, maintain training schedules and documentation, and communicate progress to the Patient Access Manager.
• Perform patient registration, reception, and switchboard duties, including answering calls, directing visitors, paging staff, and following emergency communication procedures.
• Collect and accurately enter patient demographic and financial information into the EHR, explain registration procedures, patient rights, and financial responsibilities, and ensure appropriate billing information is documented.
• Support departmental quality improvement initiatives, assist with system updates as a super user, maintain department supplies, and perform other duties as assigned.
• Other duties as assigned.

We’re looking for a dependable, detail-oriented team member with strong communication skills and the ability to support daily registration operations in a fast-paced healthcare environment.

• High school diploma or equivalent preferred.
• Previous experience in an entry-level leadership role, healthcare, customer service, patient registration, or computer-based tasks preferred.
• Strong communication, interpersonal, conflict resolution, organizational, and problem-solving skills, with the ability to build positive relationships with coworkers, patients, and guests.
• Ability to multitask, maintain accuracy and confidentiality, adapt to changing priorities, and exercise sound judgment in a high-stress environment.
• Ability to follow instructions, communicate effectively in English, and become proficient in the organization’s clinical, administrative, and electronic medical record (EMR) systems within six months of hire.
• Other duties as assigned.

Our total rewards package includes:

• Pay Range: $18.90 --$23.62/hour (based on experience)
• Comprehensive Benefits: Medical, dental, vision, PTO from day one, extended illness time, retirement plan with match, and more.
• Perks: Payroll deductions for hot springs, gyms, ski passes, pet insurance, access to outdoor recreation, and more!

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

Position is open until filled unless posted otherwise.

As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered careover financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

To improve the health and well-being of the communities we serve.

To be our communities’ first choice in quality healthcare.