Technical Service Engineer

Business Unit
MAES

Division
Advanced Interconnect Solutions - Circuitry Soluti

Who are we looking for?
We are seeking a highly skilled  Technical Service Engineer  who combines strong technical expertise with excellent customer-facing skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth.

What will you be doing?

Customer Support:
Provide technical assistance to key customers, including troubleshooting, product recommendations, and application guidance.

Product Expertise:
Serve as a subject matter expert on our product portfolio and its applications in customer processes.

Field Visits:
Conduct on-site visits to support product trials, installations, and performance evaluations.

Problem Solving:
Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions.

Training &

Education:

Deliver technical presentations and training sessions for customers and internal teams.

Data Analysis:
Collect and analyze performance data to optimize product usage and identify improvement opportunities.

Collaboration:

Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs.

Documentation:
Prepare detailed reports on trials, technical findings, and recommendations.

Who are You?

Customer-Centric:
You are committed to understanding customer needs and delivering value-added solutions.

Analytical Thinker:
You approach technical challenges logically and make data-driven decisions.

Clear Communicator:
You can explain complex technical concepts in a way that is easy to understand.

Collaborative:
You work effectively across teams and build strong relationships internally and externally.

Adaptable:
You thrive in a dynamic environment and can manage multiple priorities.

What competencies will you need?

Technical Expertise:
Strong knowledge of specialty chemicals, formulations, and application processes.

Problem-Solving

Skills:

Ability to diagnose and resolve technical issues quickly and effectively.

Communication

Skills:

Excellent verbal and written communication for customer interactions and reporting.

Project Management:
Ability to manage technical projects and trials from start to finish.

Data Analysis:
Proficiency in analyzing performance data and drawing actionable insights.

Digital Literacy:
Familiarity with CRM systems, technical documentation tools, and Microsoft Office.

We are Offering...
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