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Bilingual Client Success Specialist E-Commerce
Job in
Rimouski, Province de Québec, Canada
Listed on 2026-06-19
Listing for:
UNIUNI
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Ecommerce, Customer Success Mgr./ CSM
Job Description & How to Apply Below
This role requires strong bilingual communication skills in Mandarin and English to liaise with domestic and international clients. You will track last-mile delivery metrics, respond to inquiries promptly, and resolve service issues. The position demands a proactive approach in improving processes through data analysis and regular reporting.
Key Responsibilities:
• Monitor last-mile delivery quality and metrics
• Respond efficiently to customer inquiries and service tickets
• Assist in handling exceptions and disputes
• Build relationships with clients and internal teams
• Analyze data to drive service improvements
Requirements:
• Strong Mandarin and English communication skills
• Experience in logistics, especially e-commerce
• Strong customer service and problem-solving abilities
• Proficient in Excel for data analysis and reporting
• Excellent cross-functional collaboration skills
Utilize your bilingual abilities and logistics experience to contribute to client success in an e-commerce setting.
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