Food Service Associate - Rincon

Food Service Associate – Non-Exempt (GATE Store)

Job Location:

GATE Store

The GATE Store Food Service Associate ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for guests. Responsibilities include routine food preparation, assisting customers with product information, operating food production equipment, stocking coolers and shelves, maintaining cleanliness and organization, performing minor maintenance on store equipment, operating the register, and assisting in training new and existing team members on food preparation, customer service, and kitchen safety procedures.

• Successfully complete pre-employment drug screening and background check
• Work a flexible schedule, including weekends and holidays, and split shifts
• Speak, read, write, and comprehend English at a level sufficient to communicate effectively with customers and team members
• Detail-oriented with strong organizational skills
• Stand for extended periods of time
• Lift, carry, and move up to 50 pounds
• Perform repetitive movements over long periods of time
• Bend, kneel, stoop, and reach, including overhead movements
• Work in a fast-paced food service environment with exposure to heat, cold, and various kitchen equipment
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals for food service equipment

Possess basic mathematical knowledge and be able to effectively follow all safety and sanitation guidelines and regulations to ensure quality food service. Strong customer service skills and product knowledge gained through training to assist customers and ensure proper stocking. Preference for previous successful experience in a convenience store, restaurant, fast food, or related environment, and knowledge of Food Safety.

• Arrive to work on time and consistently comply with GATE standards for uniform and appearance
• Follow GATE standards for uniform, appearance, and hair style; management has final approval
• Attend all required training, safety courses, office and departmental meetings
• Ensure GATE’s customers are the first priority to guarantee repeated visits
• Greet customers and assist with questions about products or services offered by GATE
• Provide a friendly and efficient checkout experience and handle all payments following GATE policies
• Contribute to a positive and supportive team environment
• Communicate accurately and positively with customers and staff, addressing inquiries and resolving complaints
• Abide by federal, state, local law rules and regulations, including company policy
• Maintain or obtain Food Safety Certification
• Use organizational skills to continually provide customers with a clean and well-stocked store
• Perform minor repairs and maintenance of store food equipment while ensuring food quality and maintaining commercial kitchen cleanliness
• Sanitize surfaces, properly store ingredients, follow hygiene protocols, maintain cleanliness of restrooms, floors, windows, storage rooms, sanitizing pumps, emptying trash cans, changing light bulbs, placing towels, and changing paper and ink cartridges in registers
• Follow all food safety regulations, including proper food handling, storage, and temperature control
• Store and rotate ingredients properly to minimize waste and ensure freshness
• Prepare made-to-order food items according to the set menu, following standard recipes and portion guidelines
• Accommodate customer requests for menu customizations while maintaining food quality and consistency
• Assist customers with menu choices and answer questions about ingredients and preparation methods
• Ensure proper portion control and presentation of all food items
• Perform any additional tasks requested or assigned by Kitchen and Store Managers

The above description reflects general details considered to describe the principal functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.

Entry level

Full-time

Management and Manufacturing

Retail