Customer Service Advisor

We are looking for people to join the busy team in Ringwood to deal with customer services calls and queries. This is a temp to Perm role.

Salary : : £26,624 per annum plus on target bonus £2,400 per annum

Hours : 40 hours per week - Monday to Friday between 8.30am and 7pm, Saturday 8:30am to 5pm, Sunday 9am to 5pm. – Hybrid working after training

Location :
Ringwood

Main Purpose of Role

* Taking inbound orders

* Customer service calls

* Inbound calls include but are not limited to:

* Placing orders,

* Setting up/cancelling subscriptions

* Subscription queries

* Taking payments and updating customer account information

* To deliver an exceptional customer experience at all times

* To deliver the required call quality targets

* To deliver the required sales targets.

* To deliver the required productivity targets.

Experience

* Previous Customer Service experience is essential

* Experience of delivering against clear targets is essential

* Previous telesales experience is desirable

* Previous call centre experience is desirable

* Full driving licence is desirable

We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.

Refresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License