Careline Call Operator - Night Shift

Hours:

8:00pm - 7:15am, 4 on 4 off covering the 7 day week (All roles required for at least 2 weeks full time training, Monday - Friday 9am - 5pm from start date)
Hourly rate:  £12.88 per hour + £1.50 per hour night shift allowance

Location:

McCarthy House, Ringwood, BH24 3FA

Do you want a role where you can make a difference?

What you'll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
Accurately logging each call and inputting information into our CRM call handling platform
Being an integral part of a supportive team that provides the best possible experience for Residents

What we are looking for
Customer service experience whether that be from call centres, retail, hospitality, or the care sector
Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
Someone with an empathetic approach
Good standard of English and ability to enter data into systems accurately

What you can expect in return
Competitive rates of pay
Fantastic Colleague benefits
Supportive and friendly team
Extensive training from initial induction and throughout your career

Career development opportunities
Safe, secure and contemporary offices based in Ringwood
Free on-site parking
Rewarding work; you'll be making a positive difference every day

Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!)

This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.