Trainee Customer Service Consultant

Trainee Customer Service Consultant

Location:

Ringwood
Salary: £12.80 per hour

Temporary to Permanent

We're looking for a confident and customer-focused Trainee Customer Service Consultant to join a busy contact centre team.

You'll be the first point of contact for customers across phone, email, Live Chat and social media, helping with orders, product recommendations, deliveries and any queries or issues along the way.

What you'll be doing:

Responding to customer enquiries across multiple channels

Taking consumer and business orders

Recommending products and services

Resolving delivery, product and order queries

Making outbound calls where required

Working towards customer service, quality and performance targets

Supporting colleagues and sharing ideas to improve processes

Providing a friendly, personal and helpful customer experience every time

What we're looking for:

Excellent written and verbal communication skills

Previous customer service experience

Someone confident working towards targets and KPIs

A positive, solutions-focused approach

Good attention to detail and organisation

Comfortable using Microsoft Word, Excel, Outlook and similar systems

Someone who enjoys working as part of a busy team

Full training will be provided, with ongoing support and development available.

TJCOM