Careline Call Operator

Job in Ringwood, Hampshire County, BH24, England, UK

Listing for: Careline Support

Full Time, Apprenticeship/Internship position
Listed on 2026-10-24

Job specializations:

Customer Service/HelpDesk
Call Center / Support, Customer Service Rep

Salary/Wage Range or Industry Benchmark: 12.88 GBP Hourly GBP 12.88 HOUR

Available shift: 8:30am - 8:00pm, 11:00am - 8:00pm & 8:00pm - 7:15am 4 on 4 off covering the 7 day week (All roles required for at least 2 weeks full time training, Monday - Friday 9am - 5pm from start date)
Hourly rate: £12.88 per hour (+ £1.50 per hour night allowance for night shifts)
Location: McCarthy House, Ringwood, BH24 3FA

Do you want a role where you can make a difference?

What you'll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

Accurately logging each call and inputting information into our CRM call handling platform
Being an integral part of a supportive team that provides the best possible experience for Residents

What we are looking for

Customer service experience whether that be from call centres, retail, hospitality, or the care sector
Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
Someone with an empathetic approach
Good standard of English and ability to enter data into systems accurately
Someone who can commit to 10+ hours a week....

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