Credit Control Administrator - Frecnh

French & English Speaking TNC/247 Credit Control Administrator

Location:

Konecta Group - Ringwood.

Credit Control Administrator is responsible for managing customer accounts, ensuring timely payments and minimizing bad debts within TNC/247. Also responsible for invoicing and transferring liability on penalty charge notices, raising invoices, and chasing overdue invoices by phone, email and post.

This role requires ensuring a high‑quality, business‑focused, efficient and cost‑effective bespoke service which maximizes amounts recovered from PCO/H247 drivers, while providing excellent service and actively building client relationships and marketing/business development opportunities.

• Improve efficiency in cash collection activities and reduce bad debt exposure.
• Chase overdue invoices in a timely manner in line with process.
• Invoicing and transferring liability for penalty charge notices.
• Provide holiday cover for recovery of excess and replacement vehicles.
• Immobilize vehicles in line with nonpayment processes.
• Recover debt for Hertz 247.
• Assist the manager of this department in preparing court packs.
• Manage damage invoicing to customers.
• Manage aged debt credit control process and current debt process, ensuring vehicles are immobilised effectively in line with process.
• Escalate and support to other departments.
• Communicate with stakeholders and customers.
• Handle debt management, new processes, and insurance processes where applicable.
• Ensure compliance in all communication across business units in line with rental agreement.
• Debt recovery/collection responsibilities.
• Liaise with the CX team to ensure understanding and adherence to invoicing, billing and reconciliation processes.

• Fluency in French and English.
• Moderate to Expert proficiency in Microsoft Office (Word, Excel, Power Point).
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Experience influencing and working effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results‑driven, with ability to make decisions and solve problems.
• Ability to support a high‑performing, results‑oriented and highly engaged team.
• Ability to drive process and organisational change.
• Ability to motivate teams and maintain a positive attitude in a fast‑paced environment.
• Ability to work under minimal supervision with a goal‑oriented mindset.
• Critical thinking and decision‑making skills.
• Excellent organisational, time management, delegation and prioritisation skills.

• % of debt recovery over revenue.
• Recovery amount ratio.
• Insurance claims appropriately handled and closed.
• Compliance always.

Entry level.

Full‑time.

Accounting/Auditing and Finance. Consumer Services.