IT Engineer, IT Support, Technical Support

Engineer

Location: Field Based covering mainly sites across Wiltshire and Somerset, with additional travel required across the South of England.

Salary: £30,000

Hours: 37.5 hours per week

The Role

As an Engineer, you provide high-quality onsite technical support, contribute to infrastructure and service improvement projects, and act as the first technical escalation point for complex hardware and software issues. You maintain a professional, customer focused approach at all times, especially during challenging or high pressure situations.

Skills and Experience:

• Proven ability to deliver high-quality technical support, resolving a wide range of faults, queries, and incidents in a timely manner.
• Strong customer service focus, with the ability to communicate confidently, professionally, and effectively with customers, colleagues, and stakeholders.
• Experience managing and prioritising workloads to meet SLAs, KPIs, and deadlines in a fast-paced environment.
• Ability to take ownership of tasks and see them through to completion, working both independently and collaboratively within a team.
• Demonstrable experience delivering technical projects efficiently and to a consistently high standard.
• Strong attention to detail, with the ability to maintain accurate records, documentation, and task updates within agreed time frames.
• Experience following and adhering to structured processes and procedures, ensuring compliance and quality of service delivery.
• Proactive approach to problem-solving, including identifying additional issues and opportunities for improvement.
• Ability to respond positively to escalations and adapt to changing priorities and workloads.
• Experience working in customer-facing or field-based engineering roles is highly desirable.

Desirable:

• Experience working to formal service management frameworks, including SLAs and OLAs.
• Previous involvement in continuous improvement initiatives, including reviewing and updating processes.
• Experience supporting or mentoring colleagues, delivering training, or leading tasks when required.

This role is subject to a clear standard DBS check being received.

Please note that due to the volume of applications, our client may not be able to provide individual feedback to candidates who are not shortlisted for interview.

If they receive a high number of applications, the vacancy may close sooner than advertised. They may also invite candidates to interview before the advertised closing date.

The Package:

• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with your length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Private Medical Insurance, including dental.
• Ongoing training and support.
• Company sick pay policy.
• Pension Scheme.
• Hybrid Working
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Our Client

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments.

Join our client s friendly company, where a great team and a positive culture await you.