Hospice Care Transition Coordinator

Explore opportunities with CHRISTUS VNA Hospice of San Antonio, TX, a part of LHC Group
, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring.

Connecting. Growing together.

As the Care Transitions Coordinator (CTC), you will be responsible for executing the sales strategy to increase company market share through account development and educating the medical community on services provided by the company while operating within set budget. The CTC's primary responsibility is to facilitate a seamless transition for patients discharging from a facility setting to the care of our agency for post-acute care needs.

You will work directly with the facility discharge planner to verify the receipt of orders and the agency's ability to meet the needs of the patient.

• Achievement of monthly Personal Production Goals and MC admit budgets for assigned locations while being a good steward of the company's financial resources by projecting a return on monies spent and managing to a Sales and Marketing expense budget
• Successfully execute a weekly, monthly, and quarterly strategy to increase market share within facility assigned
• Evaluate patient and orders for suitability for home care following Right of Choice
• Initiate face-to-face patient transition to educate the patient on LHC agency and identify primary care physician to follow the plan of care
• Present agency Executive Director with identification of patient needs to obtain branch approval and acceptance and complete CTC encounter documentation in Home Care Home Base
• On acceptance, coordinate transfer orders, ancillary services (DME | Infusion) as needed, and educate patient on home care/hospice orders received from the referral source
• Ensure all patient needs identified by the referral source are documented and met by the agency
• Work closely with the Executive Director/Clinical Director to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients
• Perform all sales administration duties including BOA expense entry, payroll time sheets, weekly 3LS meetings, PTO requests, and company provided in services
• Educate patient on importance of the post-facility discharge follow up appointment and medication management
• Serve as a liaison between the LHC Group agency and all involved healthcare providers of newly referred patients and existing patients transferred from home health
• Communicate to discharge planning any active patients transferring from home health into a facility and coordinate resumption of care pre-discharge
• Provide follow-up feedback to case management regarding readmissions and non-admit decisions
• Observe patient confidentiality at all times
• Know the features and benefits of LHC Group services, articulate competitive advantages, specialty programs, and Medicare guidelines; educate the medical community through sales calls and in-services

• Current and unrestricted RN, LPN, SW or PT licensure in state of practice
• Valid driver's license, vehicle insurance, and reliable transportation or access to public transportation
• RT and/or technical school certification demonstrating solid clinical knowledge
• 1+ years of home health or hospital case management experience
• Thorough understanding of home health qualifying criteria and coverage guidelines
• Excellent presentation, negotiation and relationship-building skills
• Solid computer skills to meet Microsoft Outlook and other software requirements

• 1+ years of medical marketing experience
• Excellent verbal and written communication skills with all members of the healthcare team
• Excellent organizational skills and ability to complete competing priorities

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. The salary for this role will range from $49,700 to $88,800 annually based on full-time employment. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements). All benefits are subject to eligibility requirements and applicable law.

We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules,…