Technical Support Representative

BCforward is currently seeking a highly motivated Customer Service Representative in Rio Rancho, NM

Position Title: Customer Service Representative

Location: Rio Rancho, NM - 3 days onsite and 2 days Remote

Anticipated

Start Date:

3rd-November-2025

Expected Duration: 24 Months contract with possibility of extension

Job Type: FULL TIME (>=40 HRS WEEKLY), CONTRACT, Hybrid

Pay Range: $14.97/hr - $20.00/hr

Seniority Level: Mid‑Senior level

• Resources will handle 13 to 15 calls per day with an average call time of about 16 minutes.
• These calls are handled by customer service individuals with some tech familiarity (e.g., knowledge of a hard drive), but the client is not looking for technical gurus.
• The manager expects the resources to increase diagnostic accuracy in customer handling and report problem statements based on the training provided.

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to, major medical, HSA, dental, vision, employer‑provided group life, voluntary life insurance, short‑term disability, long‑term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service and workforce management expert to fuel the development and execution of core business and technology strategies, BCforward is a Black‑owned firm providing unique solutions that support value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People‑Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best‑in‑class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at‑will regardless of the anticipated assignment duration.

• Medical insurance
• Vision insurance
• 401(k)