Patient Access Advocate -ED

Patient Access Advocate I-Emergency Department-CDS - ADMITTING

Requisition :

Category:
Patient Registration and Support

Location:

Presbyterian Rust Medical Ctr, Rio Rancho, NM

Minimum

Offer:

USD $15.58

Maximum Offer for this position is up to USD $21.19

Now hiring a Patient Access Advocate I-ED
.

The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing.

Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing way finding to patients and/or visitors.

• Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educates patients regarding insurance benefits and liabilities.
• Ensures accounts are financially cleared at time of service through account review.
• Performs the patient registration process and manages the accurate collection of patient data, including but not limited to demographic and financial information for account completion.
• Obtain missing insurance information (policy number, group number, date of birth, insurance phone number) if not identified.
• Verify insurance for eligibility and benefits using online verification or by contacting payer directly.

• High school diploma/GED
• 6 months experience in healthcare setting or 1 year customer service background
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 months of start)
• CHAA, CHAM or other industry equivalent certification preferred
• Basic understanding of insurance preferred
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• Requires basic understanding of registration and healthcare
• Basic knowledge in Microsoft Office Products

About Presbyterian Healthcare Services

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities via challenges, webinars, and screenings, with opportunities to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is committed to improving community health across New Mexico through initiatives like growers  markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to USD $21.19