Patient Scheduler -ABQ

Location Address

2400 Unser Blvd, Rio Rancho, New Mexico 87124, United States of America

Minimum

Offer:

$15.6
Maximum

Offer:

$22.12

Patient Scheduler I-ABQ

• Coordinates the encounter or episode process for patients and consumers by performing activities related to patient scheduling.
• Accuracy in scheduling is paramount to performance.
• Responsible for providing excellent patient experience.
• Illustrates insurance contract requirement knowledge and use of tools to respond to provider network questions.
• Secures prior authorization or referral in applicable situations.
• Uses online tools to validate eligibility of coverage for presenting patients.
• Provides comfort rounding and communicates delays with exceptional patient experience tools.
• Other duties as assigned.

Full time

No

Presbyterian Rust Medical Center

Weekday Schedule Monday-Friday (United States of America)

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• Manages conflict and appropriately requests the help of a supervisor when needed.
• Rounds with patients waiting to ensure their comfort and informs them of delays when applicable.

• Performs the patient scheduling process and validates accurate patient demographics.
• Guides informed dialogue with patients and patient representatives regarding in‑network coverages (respecting CDS and RDS guidelines).
• Sets patient expectations regarding Prior Authorization, Referrals and out‑of‑pocket expenses.

• Refers as appropriate to on‑site Financial Advocate, or for uninsured to the Financial Advocacy Center.

• Formulates complete and accurate telephone encounter messages and routes them to the appropriate Epic in‑basket pool to support operational aspects of patient care.

• Instructs patients on the Release of Information process and ensures a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records.

• Comprehends quality service connection to patient satisfaction and reimbursement.
• Participates in metric goals for telephone performance metrics, TSF and abandonment rate.
• Performs confirmation calls when applicable to include directions and instructions as required by the visit type.

• Responds quickly to patients showing distress and follows guidelines set forth by the Clinic Manager to alert the clinical team.
• Assists in any manner the clinic team directs.
• Ensures scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• Reports any concern that may create a safety issue.
• Completes annual competency for clerical staff during a Code Blue.

• Performs assigned patient care responsibilities, which may include appointment reminder calls, rescheduling and evaluating provider schedules to ensure accuracy and efficiency per guidelines.

• Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

• High school or equivalent.

• A minimum of nine (9) months of work experience in office, healthcare or customer service environment is required.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

• Performs appointment scheduling for patient via telephone or in person, including testing, procedures and clinician appointments.
• Coordinates advanced scheduling visit types to include physicians, APCs, resources and technicians.
• Passes annual competency exam for all areas of responsibility.
• Attends Quarterly MSO meetings.
• Attends Staff meetings.
• Attends Employee Forums.

All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance and other optional voluntary…