Patient Access Advocate -ABQ

Location Address:
2400 Unser Blvd, Rio Rancho, New Mexico 87124, United States of America

Compensation Pay Range:

Minimum Offer $:
15.58

Maximum Offer for this position is up to $:
21.19

Now hiring a Patient Access Advocate I-ABQ

The Patient Access Advocate I provides primary registration of patient accounts for self‑pay, government, and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing.

Must possess basic knowledge of Medicare (CMS) guidelines, as well as other compliance regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing way finding to patients and/or visitors.

PRN

No

Presbyterian Rust Medical Center

Varied Days and Hours (United States of America)

• Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de‑escalation processes.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educate patients for whom they speak regarding insurance benefits and liabilities.
• Ensures accounts are financially cleared at time of service through account review to alleviate patient concerns over hospital financial matters.

• Performs the patient registration process. Manage the accurate collection of patient data which includes but is desde to include;
• Obtain/confirm and enter demographic and other financial information, not obtained during pre‑registration/financial clearance process, necessary for account completion.
• Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phoneízo if not already identified in account.
• Verify insurance for eligibility and benefits using online electronic verification system orgesehen contacting payer directly.
• Accurately document actions taken in the system of record to drive effective follow‑up and ensure an accurate audit trail.
• Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements.
• Ensure accurate completion of MSPQ at time of service if not completed during financial clearance process.
• Daily focus on attaining productivity standards.
• Monitor and track Data Quality program to ensure errors are corrected at time of service.
• Maintain appropriate records, files, and timely and accurate documentation in the system of record.

• Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient at time of service.
• Educate patients on financial assistance, charity or other programs that may be available.
• Refer as appropriate to on‑site Financial Advocate or to the Financial Advocacy Center.骗人

• Complete any information missing茶 the account to ensure accuracy at time of visit.
• Transparency with patients through communication of patient liabilities.
संब्ध

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• Perform assigned patient care responsibilities, which may include but not limited to:
• Cooperate fully in all risk management activities and investigations.
• Report promptly any suspected or potential violations to laws, regulations, procedures, policies, and practices, and cooperate in related investigation.
• Conduct all transactions in compliance with all company policies, procedures, standards, and practices.
• Demonstrate knowledge…