Patient Registrar II-ABQ

Location Address:

4005 High Resort Blvd SE , Rio Rancho, New Mexico , United States of America

Minimum Offer $15.59
Maximum Offer $21.64

• Responsible for facilitating encounter or episode process for our customers by performing activities related to patient registration.
• Responsible for providing excellent customer service at every encounter.
• Accuracy of data capture to reduce denials is paramount.
• Secure financial payment at time of service including co-insurance, copayments, self-pay and deductible monies due.
• Illustrate contract requirement knowledge and use of tools to respond to provider network questions.
• Schedules patient appointments according to clinic protocol using Advanced Access principals where applicable.
• Guides and educates patients on the use of the registration Kiosk.
• Provides comfort rounding and communicates delays with exceptional patient experience tools.
• Demonstrates progression in Kiosk concierge module.

Full time

No

PMG - Rio Rancho High Resort 4005

Weekday Schedule Monday-Friday (United States of America)

• Customer Service and Caring Practices:
  Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.
• Encounter Components:
  Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
  Kiosk concierge performance.
• Demographic data.
• Insurance critical elements.
• Investigate via electronic tools insurance eligibility.
• Provides informed dialogue with patients and patients representatives regarding E-signature documents, offering printed copies at each interaction.
• Able to answer questions regarding hospital and departmental operation, polices and procedure including but not limited to Provider Based Billing where applicable.
• Patient Access:
  Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions.
• Follows team and same day appointment guidelines.
• Monitors daily patient schedule for accuracy, anticipate errors and take corrective action.
• Identifies no show patients and uses EOD status. Follows No-Show workflows to take appropriate step for notifying the patient and/or the clinical team as to the patients status.
• Manage patient relations in regard to late arrival for pre-scheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication.
• Financial Accountabilities:
  Collects identified patient financial obligation amounts including residual balance if applicable.
• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Follows PMG cash handling policies and balances daily.
• Message Management:
  Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
• Medical Record Components:
  Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
• Follows workflows to obtain incoming records, documenting receipt and preparing for scanning into the electronic health record.
• Facilitate paperwork completions for patients. Communicate effectively, document and follow pre-determined workflows. Items may include;
  Prescriptions, Handicap Placards, Disability Forms.
• Patient Relations:
  Manage patient relations in regard to late arrivals for pre-scheduled appointments.
• Communicates delays while offering service recovery.
• Patient Safety:
  Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner…