Front Desk Agent

Overview

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Manage guest check-ins and check-outs appropriately
• Welcome guests warmly, determine their needs, and manage the registration process
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and Power Point
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Availability to work flexible schedules, including weekends and holidays
• Strong customer service skills with a guest-focused approach
• Physical ability to stand, walk, and lift up to 25 pounds as needed

$14 - $16 hourly