Level 4.Lead

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 4.5 Lead to join their team onsite in Rio Rancho, NM and provide end‑user support. This is a senior support role responsible for providing technical leadership, team guidance, and hands‑on support within the client environment. This position requires prior lead or supervisory experience, excellent communication skills, and the ability to develop strong working relationships with client leadership and management.

The Lead will oversee escalations, maintain process compliance, and help drive continuous improvement across the team.

• Serve as a lead support resource and provide backfill support.
• Act as co-point of contact with the Site Supervisor and Client Manager.
• Handle escalations, advanced troubleshooting needs, and day‑to‑day support issues from techs.
• Lead weekly team meetings, deliver updates, and maintain meeting notes.
• Participate in leadership meetings with Client.
• Provide coaching, mentorship, feedback, and performance recognition to team members.
• Assist with monitoring workload and staffing levels to ensure proper coverage.
• Support onboarding and hands‑on training for new hires and maintain training completion records.
• Provide backfill and hands‑on support during high‑volume periods.
• Update Scrumban dashboards and ensure team compliance with all Scrumban processes.
• Conduct monthly inventory audits and routine stockroom spot checks.
• Support operations including device deployments, break/fix troubleshooting, and general tech tasks.
• Ensure accurate updates and documentation in the client ticketing system.
• Cross‑train with other Leads and provide coverage for CORE Leads when needed.
• Adhere to required onsite presentation standards, including wearing a black collared technician shirt.
• Take on additional responsibilities as assigned to support ongoing client needs and operational improvements.

• Minimum 5+ years of technical experience, with lead or supervisory experience required.
• Strong leadership, professionalism, and communication skills.
• Ability to learn new processes quickly and multitask in a fast‑paced environment.
• Excellent customer service and interpersonal skills.
• Ability to lift up to 35 lbs. and perform physical tasks (walking, standing, kneeling, crawling).
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with Windows 8 and Windows 10 environments.
• Technical certifications (e.g., CompTIA A+) are preferred but not required.

The rate for this position is between $25.00 - $30.00 per hour
. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp-to-Corp. We are unable to sponsor H-1B visas at this time.

Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit