Greet Team Manager

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Management Hilltop, Rio Rancho, NM, US 1 Attachments

3 days ago Requisition

Salary Range: $45,000.00 To $55,000.00 Annually

About the Role:

The Greet Team Manager is responsible for leading and overseeing the team that provides exceptional first impressions to all visitors and customers. This role ensures that every guest is welcomed warmly and efficiently, setting a positive tone for their entire experience. The manager will develop and implement strategies to enhance customer service standards and team performance. They will also coordinate scheduling, training, and performance evaluations to maintain a motivated and skilled team.

Ultimately, the Greet Team Manager plays a critical role in fostering a welcoming environment that supports the organization's reputation and customer satisfaction goals.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in a customer service or team leadership role.
• Strong communication and interpersonal skills.
• Ability to manage and motivate a diverse team effectively.
• Proficiency with basic computer applications such as email and scheduling software.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• Experience in a managerial role within a customer-facing environment.
• Familiarity with customer relationship management (CRM) systems.
• Conflict resolution and problem-solving skills.
• Knowledge of industry best practices in customer service and team management.

Responsibilities:

• Lead, motivate, and manage the greet team to deliver outstanding customer service at all times.
• Develop and conduct training programs to ensure team members are knowledgeable about company policies and customer interaction best practices.
• Create and manage staff schedules to ensure adequate coverage during all operating hours.
• Monitor and evaluate team performance, providing constructive feedback and coaching to improve service quality.
• Handle escalated customer concerns professionally and work to resolve issues promptly.
• Collaborate with other departments to ensure seamless visitor experiences and address any operational challenges.
• Maintain accurate records related to attendance, performance, and customer feedback.

Skills:

The Greet Team Manager uses strong communication skills daily to interact with team members and customers, ensuring clear and positive exchanges. Leadership and motivational skills are essential for guiding the team to meet service standards and maintain high morale. Organizational skills are applied in scheduling, training coordination, and performance tracking to keep operations running smoothly. Problem-solving abilities help address customer concerns and team challenges effectively and efficiently.

Additionally, proficiency with technology supports the management of schedules, records, and communication tools, enhancing overall team productivity.

Daily Sales KPI Minimums

Club

Personal

Calls

120

40

Booked

15

6

Shows

12

4

Closed

10

3

Referrals

2:1

2:1

3-Pack Attachment

20%

20%

• Must be able to stand and/or walk for up to eight (8) hours at a time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write
• Bonus incentive opportunities
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Pet Insurance
• Life / AD&D Insurance
• Long-term Disability
• 401(k) retirement plan (subject to eligibility requirements)

Greet Team Manager Job Description .pdf