Case Manager Social Worker - Supervisor

Department:
Care Link BH Home - UPC
FTE: 1.00 Full Time
Shift: Days

Supervise clinical therapy, social work, and case manager social work staff. Responsible for the initial review, triage, and assignment of patients to case managers and for coordinating all systems and services required for a multidisciplinary, patient‑centered care team approach. Assure quality, cost‑effective care for the identified patient population. Provide leadership to staff in the department, act as a resource and role‑model, and serve as a contact person for the patient, family, healthcare team members, community resources, and employees.

Ensure adherence to hospital and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult, and Geriatric age groups.

• PATIENT CENTERED MED – Adhere to and promote core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable.
• ASSIGNMENT – Oversee and assign case loads and staff hours to best suit hospital needs.
• LEADERSHIP – Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation.
• PERFORMANCE – Assist in developing standards of performance, evaluate performance, and make recommendations for personnel actions.
• PLAN OF CARE – Develop comprehensive multidisciplinary plan of care effectively utilizing tools and resources.
• DATA – Perform assessment, data collection, obtain, review, and analyze information in collaboration with the patient, family, significant others, healthcare team members, employers, and others as appropriate.
• ASSESSMENT – Assess the patient's clinical, psychosocial status and current treatment plans.
• NEEDS – Assess patient/family/significant others needs relative to medical diagnosis and treatment; provide treatment options, financial resources, psychosocial needs, and discharge planning in collaboration with appropriate resources.
• COLLABORATION – Develop collaborative relationships with other departments/services and community healthcare agencies facilitating and supporting quality care in area of clinical expertise; act as a resource on complex patient care activities.
• DISCHARGE PLANNING – Conduct timely discharge planning by anticipating patient needs in collaboration with physicians, staff RNs, and other healthcare team members.
• INTERVENTIONS – Monitor and evaluate short‑term and long‑term patient responses to interventions in collaboration with quality assurance and utilization review, maintaining interdependent follow‑up as necessary.
• VARIANCES – Review patterns of variance from standardized protocols of care with other healthcare team members and implement resolution strategies.
• EDUCATION – Ensure and/or provide instruction to the patient and family based on identified learning needs; assess patient/family knowledge, health status expectations, and locus of control.
• INFORMATION – Assist with development of activities and methods to ensure information is articulated and disseminated to appropriate members of the healthcare team.
• CONTINUITY OF CARE – Collaborate with the healthcare team to ensure continuity of patient care throughout all healthcare settings; promote effective communication among healthcare team members including the patient, family, and significant others.
• RELATED WORK – Perform related duties and responsibilities as required.
• ADMINISTRATION – Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in research projects to develop service plans; may propose changes to program policies and procedures.
• SUPERVISION – Develop efficient organizational structure; supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives.
• DEVELOPMENT – Enhance professional growth and development through participation in educational programs, reading current literature, attending in‑services, meetings and workshops.
• STAFF – Assist in interviewing, hiring,…