Home Visiting Service Administrator

ARCH PCN Home Visiting Service are looking for awell organised and highly motivated Administrator tohelp support our multi-disciplinary and multi-agency team of professionals working across the PCN area including

Alfreton, Ripley, Crich and Heanor.

This is a varied role to be part of a developing team and support a service to work in a different way.

This is a 30 - 37.5 hours a week role, working over Monday - Friday. Hours to be discussed at interview, but between the hours of 8.30 - 6.30pm.

As a Home Visiting Service Administrator, you will work as part of a dynamic team in delivering an effective service supporting clinicians and staff in the PCN Home Visiting Service.

The post holder will be a crucial part of the team to provide administrative support on a day-to-day basis. The ideal candidate will be flexible and adaptable, a creative thinker and able to use their owninitiative. Experience of using Systm One is essential (experience of EMIS is desirable) as is experience of working in Primary Care. The role will involve providing administrative support to the team conducting the clinical visits, assisting with accessing and obtaining information from the clinical records,prioritising emails, referrals and test results assigning them to the clinician in a timely manner.

The team hold a variety of meetings, this role would support with that, liaising with a variety of stakeholders and providing administrative support during the meetings.

The post holder will also be required to co-ordinateadministrative and secretarial services; including for example, the preparation of agendas and minutes, taking appropriate follow-up action as required. Supporting the team with the management of projects, gathering information and undertakingenquiries as and when is necessary for the Clinical Operations Manager, clinical lead and the rest of the team.

About Amber Valley Health

This post will be hosted by Amber Valley Health-the employing authority for ARCH PCN. The PCN consists of 9 GP practices(89,000 patients) across the PCN area, which operates as 3 neighbourhood's. ThePCN is committed to improving the care of patients in the local geographical area and sustaining General Practice.

Key Job specificsand responsibilities

Delivering High Standards

To undertake all dutiesto a high degree of accuracy.

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, andeveryday actions ensure we meetour duty to uphold and promote equality.

Working with others

To work as part of a teamto provide a comprehensive administrative service.

To work in partnership with others and as partof cross directorate teamsto deliver successful outcomes.

Developing an excellent organization

To support the organisation'sways of working and model its values

Key accountabilities

Act as a point of contact for the Home Visiting Service, takingtelephone calls / requests for visits from practices and other health andsocial care partners / and ensuring these are logged in the patient recordand directed to a Clinician when appropriate in a timely manner. Following up on any outstanding actions.

Deal with telephone/email (individual and service generic email) enquiries, taking messages and passing information to the team.

Monitor and manage Systm One tasks.

Assist the shift lead in the day-to-day operations of the Home Visiting Service list and assist with allocation of visits.

Keep the visiting staff informed of any matters arising as necessary

Effectively communicate with patients and GP practices aroundforthcoming home visits and keep patients informed of any changes.

Be a point of contact for the Home Visiting Service to patients,the Practices and other health and social care services using the service.

Ensure that all contacts/visits undertaken are recorded correctly in the medical records.

Support with contacting patients for feedback and devise patient feedback reports.

Preparing agendas, taking minutes, distributing notes of meeting sand chase and coordinate actions and updating action logs.

Participate in any Home Visiting Service development activities as directed.

Provide support with service data collection to support PCN boardreports and other communications as necessary.

Support the Clinical Leads, Clinical Operations Manager and PCNO

perational Lead as required.

Responsible for ordering stationery and consumables for the team, ensuring they are kept securely.

Carrying out stock takes, making sure stock is in date.

Assisting with data capture and coding on a range of systems;using GP clinical records and systems as well as other non-clinical administration IT systems.

Work flexibly to ensure coverage during periods of absence within theteam.

To carry out other appropriate delegated duties as required. This is an evolving role, butcould be subject to change as the impact of primary care…