Team Leader, Management

Team Leader role at H&R Block

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business with the Block Next strategy—an innovation, client experience, and sustainable growth roadmap. Our culture is curious, creative, and always moving. If you embrace challenges as opportunities and seek to make a meaningful difference, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger each year. Joining us as a Team Leader, you’ll provide leadership to a customer‑centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

• Serve as the front‑line manager to provide leadership and development of tax office associates, delivering an outstanding client experience and achieving all office‑related growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates, advancing your knowledge and skills.
• Partner with the District General Manager to create and implement office‑level growth plans, including developing local partnerships and managing office community involvement.
• Assist in recruiting and interviewing candidates for tax office associate positions.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure tax office associates meet deadlines with quality, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to meet Service Standards and recognize contributions.
• Lead daily team meetings and communicate essential information.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.

• Multi‑unit people management experience in retail, restaurant, banking, or related industry.
• 2+ years as a Tax Professional.
• Prior experience in customer service, shift leadership, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Passion, determination, resilience, and customer‑centric mindset.
• Flexibility in schedule and willingness to adapt to business needs.
• High school diploma or equivalent.

We invest in the total well‑being of our people. Benefit offerings help associates plan for health, wellness, and financial care.

• Employee Assistance Program with Health Advocate.
• Well‑being program Better You
  .
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, Employee Stock Purchase Plan (subject to eligibility).
• Full details at

H&R Block builds a connected culture rooted in trust, care, and inclusivity. You will work in an environment where everyone feels safe to bring their authentic self to work and belong on a larger team.

H&R Block is an equal‑opportunity employer. We celebrate diversity across gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, expression, and veteran status.

Not Applicable

Full‑time

Information Technology

Retail