Digital Order Executive

Wolseley Group – a leading specialist trade merchant across the UK and Ireland – invites you to apply for the Digital Order Executive role based in Ripon.

Location:

Ripon, UK

Employment type:

Full-time

Contract length: 12 month fixed term

Hybrid working – 4 days a week l-time permanent role working 40 hours a week Monday – Friday, with one shift in every Saturday. Shift options: 7.30 am – 4.30 pm, 8.00 am – 5.00 pm and 11.00 am – 8.00 pm.

Salary & benefits:

Competitive salary + bonus + excellent benefits including annual leave (increasing with length of service), generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, online & high street discounts, free access to healthcare, YuLife app, Cycle to Work scheme and more.

Responsibilities:

• Managing customer queries around orders placed on the website
• Managing customer queries on live chat, responding promptly
• Managing a busy centralised inbox and answering the phone to manage customer queries regarding orders placed online
• Liaising with third‑party providers around website issues

Qualifications / Requirements:

• Strong communication skills across all channels
• Excellent communication skills and ability to provide exceptional customer service
• Ability to thrive in a busy environment
• Strong attention to detail

We look forward to receiving your application!