Training Support Executive

Bill Plant Driving School (BPDS) is one of the UK’s largest Driving Schools and providers for expert driving instructor training courses nationwide. With our headquarters based in Ripon, North Yorkshire, Bill Plant Driving School has over a thousand DVSA-registered driving instructors offering driving lessons across England, Scotland and Wales in market-leading Volkswagen tuition vehicles.

We coach thousands of trainees each year to educate the next wave of learner drivers and we are therefore looking to expand our Training Support Team to include a new Training Support Executive to aid with the continued expansion of our academy.

• Build positive rapport with trainees and maximise their engagement with the learning process.
• Respond to trainee queries through inbound and outbound calls, as well as email communication.
• Manage and provide support to trainees, through the DBS & PRN application stages.
• Chase test bookings to ensure all trainees have scheduled their tests in a timely manner and are fully prepared.
• Follow up on test results, offering tailored feedback and guidance if unsuccessful.
• Proactively contact trainees using reports generated through the app to identify those who may be struggling or at risk of delay.
• Provide personalised support and constructive coaching to help trainees by viewing their in-app revision, addressing challenges early, and promoting self-reflection.
• Maintain accurate records of contact and progress to ensure transparent communication and continuity of support.
• Encourage motivation and accountability to trainees by positive reinforcement, cross trained within the Training Support Department to suit the businesses needs

Training Support Executives should ideally have experience working within a training/development role and have some/all of the following qualifications:

• Excellent verbal and written communicators, with strong command of the English language and a high standard of English literacy.
• Problem-solving and organisational skills:
  Ability to troubleshoot and find solutions, especially for technical or usability issues with the learner management system.
• Attention to detail:
  Ensuring accurate recording of trainee information and maintaining up-to-date training records.
• Customer service experience:
  Handling inquiries and aiding trainees in a professional, supportive manner, with good phone etiquette.
• Adaptability:
  Ability to quickly adjust to new systems or processes as the role may evolve or as training programs change.
• Time management:
  Effectively managing time to balance tasks such as responding to queries, proactive outreach, and administrative duties.
• Computer literate: A high degree of computer literacy to assist with app-related issues.

• Permanent, full-time role
• Monday to Friday working hours
• Free on-site parking and cycle-to-work scheme
• Supportive team culture and regular company events
• Full training and clear progression opportunities

To apply, please send your CV to