Credit Controller

Ripon (with occasional travel to Stockton) | Temporary to Permanent | Immediate Start Available

Love the chase, enjoy building relationships, and thrive on turning overdue invoices into paid accounts?

We're working with a successful and growing business that is looking for an experienced Credit Controller to join their finance team on a temporary-to-permanent basis. This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in delivering exceptional customer service, and can confidently manage cash collection whilst maintaining strong client relationships.

This is more than just a collections role. You'll become a valued part of the finance team, helping to protect cash flow, reduce aged debt, and build positive relationships with customers across the business.

As Credit Controller, you will play a key role in supporting the organisation's cash flow objectives while delivering a first-class customer experience. You'll take ownership of your customer portfolio, proactively managing accounts and ensuring outstanding balances are collected efficiently and professionally.

Based primarily in Ripon, you will also undertake occasional travel to Stockton, providing an excellent opportunity to build relationships across the wider business.

• Opening new customer accounts and managing your own customer portfolio.
• Building and maintaining strong relationships with customers and internal stakeholders at all levels.
• Proactively contacting customers via telephone, email and written correspondence to secure payment of outstanding invoices.
• Coordinating cash collection activities to support cash flow targets and reduce aged debt.
• Investigating and resolving invoice and payment queries quickly and effectively.
• Negotiating and managing repayment plans where appropriate.
• Escalating persistent payment issues to the Credit Control Manager and liaising with third-party collection agencies when required.
• Maintaining accurate customer account records and updating information when necessary.
• Managing credit limits within authorised levels and identifying cases requiring escalation.
• Performing account reconciliations and ensuring all credit control procedures are followed.
• Prioritising workload effectively and adapting to changing business demands.

• Minimum 3 years' experience within a Credit Control or Cash Collection role.
• Experience working within a fast-paced, commercially focused or sales-driven environment.
• Strong working knowledge of Microsoft Office, particularly Excel.
• Experience using finance systems
• Excellent communication and negotiation skills with a professional telephone manner.
• Strong organisational skills and exceptional attention to detail.
• Ability to influence outcomes while maintaining positive customer relationships.
• A proactive, resilient and solution-focused approach.
• Team player with the confidence to work independently when required.

• Immediate start opportunity
• Temporary-to-permanent position with long-term career prospects
• Growing and supportive business environment
• Varied and autonomous role with ownership of your own ledger
• Opportunity to make a real impact on business performance and cash flow