Assistant Front Office Manager

Front Office Manager – Grantley Hall

Nestled in the North Yorkshire countryside, Grantley Hall is a five‑star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience.

The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

• Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
• Maintain good working relationships with colleagues and all other departments
• Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
• Carry out Reception and Night Porter shifts when required to and assist during peak periods
• Provide training for the team and to assist in team reviews/appraisals and PDPs
• Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
• Oversee and manage any outstanding charges on the guests ledger and ensure they are settled promptly
• Aware of the Standard Operating Procedures and assist Department management in the development, implementation and review of these

• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
• Strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Computer literate, previous experience in using PMS essential, Opera V5 or Cloud desirable; excellent verbal and written communication skills
• High level of confidentiality
• Full, clean driving licence desirable due to insurance policies
• Ability to meet deadlines and work under pressure
• Detail orientated and drives standards
• Confident, self‑motivated and presents a professional persona in all circumstances
• Hands‑on approach to work, always being productive and looking to improve
• Well presented, adhering to Grantley Hall’s grooming standards at all times
• Experience managing a large team within the hospitality industry
• Genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, and the ability to provide a 5
  * experience to all guests and visitors

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus – Earn up to £1,000
• Complimentary employee car parking
• Complimentary state‑of‑the‑art onsite gym with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live‑in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted to the hospitality sector
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month awards
• Discount on Grantley Hall restaurants, spa products and gift shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing instant access to wages

Mid‑Senior level

Full‑time

Customer Service and Management

Hospitality industry