Trainee Support Analyst

Salary

Competitive + Bonus + Excellent Benefits

We are the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.

Benefits include annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, access to online and high‑street discounts, free healthcare access, the YuLife app, a Cycle to Work scheme and more.

• Act as the first point of contact for IT support via phone, self‑service and live chat
• Deliver excellent customer service to colleagues across the business
• Manage and resolve IT queries while maintaining high customer experience standards
• Support key ITIL processes and assist with major or sensitive incidents
• Contribute to IT projects and wider Service Desk initiatives as required

This is a permanent position working 40 hours per week, Monday to Friday, 8 am – 5 pm.

• A keen interest in starting or progressing a career in IT support
• Strong communication skills with a customer‑focused approach
• Ability to work in a fast‑paced environment and manage multiple tasks
• Willingness to learn and develop with guidance from experienced team members
• Previous Service Desk experience (or transferable skills) is advantageous but not essential

We look forward to receiving your application!