Network Controller

Network Controller - Based in Ripon and surrounding areas of Yorkshire

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

We are offering a salary range of £31,265 to £39,064 depending on experience.

A Company van.

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).

Attractive pension scheme (up to 12% company contribution).

Development opportunities in line with the Network Controller progression plan
.

25 days annual leave plus bank holidays - plus an extra wellness day! Additional days in lieu of working any bank holidays.

Life assurance cover of 4 times pensionable salary.

A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Retail savings scheme.

Online GP service, cycle to work scheme, gym membership discounts and many more!

We currently have a Network Controller vacancy for our Customer Field Services department. This role is a mobile worker and will cover Ripon and surrounding areas in the Yorkshire region, helping Yorkshire Water to provide the best service to customers.

Working type: This is a permanent opportunity working 37 hours per week, working rotational work patterns. Once fully trained, you will be expected to take part in an out of hours standby, therefore flexibility outside of working core hours is essential.

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

The Network Controller is a field-based role with some office working where required. Working with the management team to improve customer service and sewer system performance.

Responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.

Ownership of investigations linking to our ODI performance. Dealing with escalated issues from the sewer systems and working to ensure they are resolved or progressed in a timely fashion. Supporting with delivering a first time fix / same day solution to customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.

You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage escalated operational issues on the sewers.

You will undertake thorough and timely investigation of escalated issues on our sewerage system to resolve and prevent repeat issues & customer contacts and support operational teams with investigations into sewer asset problems.

You will need to be able to utilise IT systems to collate information and relay feedback and progress rechargeable works.

You will ensure Health and Safety working practices & procedures are always complied with. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted.

• Previous experience in a customer facing related role with face-to-face communication with customers is an essential requirement of…