Field Service Manager

We are excited to offer a fantastic opportunity for a Permanent Field Service Manager to deliver the MOD’s Project MITER, offering hybrid working with the role being based between home and our location in Ripon, covering North Yorkshire and Humberside

Join our vibrant, inclusive community in Complex Facilities responsible for a fleet of military earth movers, mobile cranes, HGVs and mechanical handling equipment to ensure total delivery of an integrated service solution managing the repair and maintenance of equipment located in associated service centres and customer locations along with van-based engineering resource in the area of operation. The role also includes the management of an engineering team, including their development, performance, safety and adherence to process, legislative and continual improvement.

The position of Field Service Manager is integral to delivering a consistent service and managing engineers’ productivity and effectiveness in a centralised business model.

• In conjunction with the MITER Service Centre (MSC based in Abingdon, Oxfordshire) and, where applicable, other regional service centres, manage, control and plan engineering resources to ensure adequate service cover to deliver the equipment availability requirements of MITER in accordance with our KPIs and customer needs.
• Ensure adequate and appropriate engineering resource is available to provide the MITER service during normal working hours and at all other times throughout the calendar year, including weekend cover, as required.
• Ensure all maintenance tasks are completed within the contractual time frames and KPI requirements, including managing and minimizing Work In Progress (WIP) at all times.
• Working with MSC to resolve rectification issues and complaints arising out of repairs, customer issues and Performance Improvement Opportunity reports.
• Ensure high quality, consistent customer service is delivered to all customers, with regular meetings with all relevant stakeholders across MOD and the user community.
• Regularly review management information to identify and optimise areas where margin improvements, cost savings and engineer efficiencies could be found.
• Support and assist team members by identifying training requirements, performance issues and demonstrating where improvements can be achieved.
• To have full accountability of all aspects of the productivity, commercial and operational performance to achieve or surpass business targets/objectives.
• To improve communication between engineers and core business departments to ensure that all colleagues feel part of the