Sales Assistant

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

Look no further – join us as a Sales Assistant in Ripon.

This is a part‑time role working 28 hours a week in one of our busy clothing stores. Our stores are fast‑paced and trade 7 days a week. The role requires flexibility to work weekends and bank holidays on a rota basis.

You’ll join the team on a 6‑month fixed‑term contract. Candidates must be fully flexible to work on weekends and bank holidays.

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role – we’re looking for someone who will deliver a first‑class customer service experience. It’s a fun, fast‑paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail. As part of your duties you will:

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E‑Commerce team to maximise online sales
• Act as a Keyholder when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You must be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer‑service focused and passionate about sustainability.
• You’ll be comfortable with tech, able to use a till, PC, smartphone and e‑mail with ease.

Our generous staff benefits include:

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (dental, optical, therapies, etc.)
• Access to a 24/7 virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers