Desktop Support Analyst Ripon, WI | Robert Half

IT Support Specialist

We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States.

The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly.

Key Responsibilities

• Provide Level 1 and basic Level 2 technical support to remote and onsite employees.
• Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.
• Deploy, configure, image, and replace computers and other end-user devices.
• Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.
• Respond to approximately 10–20 support tickets per day, depending on volume.
• Document incidents, resolutions, and troubleshooting steps in the ticketing system.
• Prioritize incoming requests and escalate complex issues to the appropriate IT team member.
• Deliver professional, responsive customer service to employees with varying levels of technical expertise.
• Assist with device installations, software setup, hardware replacements, and general end-user technology needs.

Work Environment

• Location:
  
  Onsite in Ripon, Wisconsin
• Duration: 4-month contract
• Support Mix:
  Approximately 80% remote support and 20% deskside support
• Environment:
  Approximately 1,200 employees supported nationally, including roughly 800 in Ripon
• Daily Volume:
  Typically 10–20 support tickets, depending on business needs

This is an excellent opportunity for a hands-on IT support professional who enjoys variety, working directly with end users, and making an immediate impact by keeping employees productive and technology running smoothly.