Department Lead

Department Lead

Employment Type: Full Time
Supervisor: Store Manager

In addition to performing the duties required of a sales associate, Department Leads are also responsible for overseeing functions in assigned department. Functions include but are not limited to delegating work, training on selling skills and product knowledge, implementing strategies to increase productivity and demonstrating and sustaining the quality of Theisen’s Brand customer service. Department Leads also promote a comfortable work environment by motivating associates through positive communication and accolades.

• Must be a full time Theisen’s associate and have desire to grow and promote within the company
• 6‑12 months retail experience preferred
• Satisfactory completion of NHPA test within three months of starting
• Valid driver’s License with a clean driving record

• Provide excellent customer service
• Approach customers storewide and ask if help is needed and take them to the location of merchandise
• Explain benefits and features of merchandise to customers and suggest add‑on merchandise
• Maintain general knowledge of all products, may need to have expertise in specific product areas
• Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
• Answer telephone and customer questions within established guidelines
• Practice and maintain security measures
• Communicate out‑of‑stocks using x‑mail requests and communication with buying staff
• Use radios to request additional help
• Assist customers with check out and carryouts
• Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
• Receive merchandise shipments, and check them against receiving reports
• Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
• Restock shelves and displays and assemble products as needed.
• Process Interstore transfers
• Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
• Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
• Help management implement business strategies to increase sales and carry‑out department directives received from management
• Manage the execution of product promotions
• Mentor and train associates to assist customers by providing brand quality customer service with each interaction
• Practice and maintain established security measures
• Assist with difficult questions or complaints from customers
• Maintain knowledge about all products in general
• Assist customers in assigned department as well as all other areas of store
• Perform opening/closing functions when needed, may include bookkeeping duties
• Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports, correspondence and speak effectively before individuals or groups
• Ability to draft and interpret correspondence, memos, and reports
• Ability to calculate figures and amounts such as discounts, percentages, and volume
• Ability to perform basic accounting, calculating, problem‑solving, and reasoning
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store record
• Exhibit a high…