Baker, Retail

Additional Considerations (if any):

Must be 18+**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

***
* Job Title:

** Baker
* * Department:
** Bakery
* * FLSA**:
Non-Exempt
** General Function
** Responsible for baking products for orders and to replenish displays. Additionally, ensuring to always maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Perishables, Store Operations, and Health Wellness Home;
Bakery Department Manager Positions that Report to you:
Apprentice Baker, Bakery Designer, Wrapper, Fryer
** Primary Duties and Responsibilities
*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
* Makes an effort to learn customers’ names and to address them by name whenever possible
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
* Checks orders for the day and sets up a timeline and production schedule.
* Prepares make up, bakes, and fries all department products as needed.
* Reviews the status and appearance of product for freshness and pulls by stale date.
* Invoices and puts away product as instructed by the department manager.
* Anticipates product needs, not only for the current day but subsequent days.
* Inspects incoming products quality and quantity, e.g. mispicks.
* Understands the use and issues related to bakery equipment and follows up on potential maintenance issues.
* Checks signage for correct labels on ad items.
* Reviews department for potential safety issues, e.g. hot racks or knobs in hot water.
* Operates as a lead with bakery clerks.
* Prioritizes orders as per customer and department manager request; checks orders (not only special orders, but future orders for the day).
* Proofs necessary items.
* Pulls product from the freezer or the cooler.
* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary Duties and Responsibilities
*** Orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager.
* Reviews current product on the shelf, re-merchandises the shelf, and throws away or recycles outdated products.
* Writes the department schedule and ensures employees are at work, on time, and finds replacements when necessary, in bakery manager’s absence.
* Assists in other areas of store as needed.
* Performs other job related duties and special projects as required.
** Knowledge, Skills, Abilities and Worker Characteristics
*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions
* Ability to do arithmetic calculations involving fractions, decimals, and percentages
* Must be able to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction.
** Education and Experience
** High…