Security Operations Technician

Security Operations Technician role s position is based on our campus in Madison, WI and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

• Be part of a SOC team that secures Epic's SaaS infrastructure for some of the largest healthcare organizations in the country.
• Identify security events in the environment and coordinate investigation and response across multiple teams.
• Use critical thinking to determine long-term process improvements rather than quick temporary solutions.
• Stay abreast of emerging security threats to recommend and implement new information security related solutions.
• Follow policies and procedures and escalate when policies or procedures are not followed.
• Escalate potential security incidents and provide relevant information.
• Meet all security responsibilities defined in policies and procedures.

• Familiarity with processes and tools such as enterprise firewalls, network intrusion detection/prevention, virtual private networks, application whitelisting, and data loss prevention.
• Familiarity with the security concepts of log analysis, monitoring and system/network auditing or experience working in a security operations center.
• Security certifications are a plus, such as SANS/GIAC GSEC; ISC2 SSCP; EC-Council ECSA;
  CompTIA Security+.
• Knowledge of a scripting language such as Power Shell.
• Exposure and/or experience with access management, Active Directory, and physical security is a plus.
• Familiarity with SIEM, MFA, and ITIL tools will be useful.
• Relocation to the Madison, WI area (reimbursed).
• Eligibility to work in the U.S. without visa sponsorship.
• Available to work 1st, 2nd, or 3rd shift.
• COVID-19 vaccination.

Epic is an Equal Opportunity Employer; inclusive teams design software that supports the delivery of quality care for all patients. Please see our full non-discrimination statement at

• Entry level

• Full-time

• Information Technology

• Computer Networking, Computer and Network Security, and Information Technology & Services